{"id":241,"date":"2026-07-28T10:01:58","date_gmt":"2026-07-28T10:01:58","guid":{"rendered":"https:\/\/sasomed.com\/index.php\/support\/"},"modified":"2026-07-28T10:01:58","modified_gmt":"2026-07-28T10:01:58","slug":"support","status":"publish","type":"page","link":"https:\/\/sasomed.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Support<\/h1>\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.521), 19px);\">Need help with a SASOmed product, a technical question, or a quality concern? Open a support case below and our team will respond directly. Every request is logged in our service system and tracked to resolution.<\/p>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-0ded4260 wp-block-columns-is-layout-flex\" style=\"margin-top:36px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:62%\">\n\n\n<form id=\"sasoSupportForm\" class=\"saso-form\" novalidate>\n  <div class=\"saso-form-grid\">\n    <label>Your name <span class=\"req\">*<\/span>\n      <input type=\"text\" name=\"name\" required maxlength=\"200\">\n    <\/label>\n    <label>Email <span class=\"req\">*<\/span>\n      <input type=\"email\" name=\"email\" required maxlength=\"200\">\n    <\/label>\n    <label>Phone\n      <input type=\"text\" name=\"phone\" maxlength=\"50\">\n    <\/label>\n    <label>Company \/ Laboratory\n      <input type=\"text\" name=\"company\" maxlength=\"200\">\n    <\/label>\n    <label>Product (optional)\n      <input type=\"text\" name=\"product\" maxlength=\"200\" placeholder=\"e.g. Safepit 135\">\n    <\/label>\n    <label>Lot \/ Serial number (optional)\n      <input type=\"text\" name=\"serial_number\" maxlength=\"200\">\n    <\/label>\n    <label class=\"saso-form-full\">Subject <span class=\"req\">*<\/span>\n      <input type=\"text\" name=\"subject\" required maxlength=\"300\">\n    <\/label>\n    <label class=\"saso-form-full\">How can we help? <span class=\"req\">*<\/span>\n      <textarea name=\"message\" rows=\"5\" required maxlength=\"6000\"><\/textarea>\n    <\/label>\n    <label class=\"saso-form-full saso-check\">\n      <input type=\"checkbox\" name=\"warranty_claim\"> This is a quality concern \/ warranty claim\n    <\/label>\n  <\/div>\n  <button type=\"submit\" class=\"saso-form-btn\">Submit Request<\/button>\n  <p id=\"sasoSupportMsg\" class=\"saso-form-msg\" role=\"status\" aria-live=\"polite\"><\/p>\n<\/form>\n<script>\n(function(){\n  var API=\"https:\/\/rsssystem.artelligence.solutions\/api\/public\/support-ticket\";\n  var COMPANY_ID=2;\n  var f=document.getElementById('sasoSupportForm');\n  if(!f)return;\n  var msg=document.getElementById('sasoSupportMsg');\n  var btn=f.querySelector('.saso-form-btn');\n  f.addEventListener('submit',function(e){\n    e.preventDefault();\n    msg.className='saso-form-msg';\n    var d={company_id:COMPANY_ID};\n    Array.prototype.forEach.call(f.elements,function(el){\n      if(!el.name)return;\n      d[el.name]=(el.type==='checkbox')?el.checked:el.value.trim();\n    });\n    if(!d.name||!d.email||!d.subject||!d.message){ msg.textContent='Please fill in the required fields.'; msg.classList.add('err'); return; }\n    btn.disabled=true; btn.textContent='Sending\u2026';\n    fetch(API,{method:'POST',headers:{'Content-Type':'application\/json'},body:JSON.stringify(d)})\n      .then(function(r){return r.json().then(function(j){return {ok:r.ok,j:j};});})\n      .then(function(res){\n        if(res.ok){ f.reset(); msg.textContent=res.j.message||'Thank you \u2014 your request has been logged.'; msg.classList.add('ok'); }\n        else{ msg.textContent=(res.j&&res.j.detail)||'Something went wrong. Please try again.'; msg.classList.add('err'); }\n      })\n      .catch(function(){ msg.textContent='Could not reach the server. Please try again later or email us directly.'; msg.classList.add('err'); })\n      .finally(function(){ btn.disabled=false; btn.textContent='Submit Request'; });\n  });\n})();\n<\/script>\n\n\n<\/div>\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<div class=\"wp-block-group has-tertiary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-44c08200 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding:26px\">\n<h3 class=\"wp-block-heading has-medium-font-size\">Other ways to reach us<\/h3>\n<p class=\"wp-block-paragraph\"><strong>Existing customers:<\/strong> log in to the portal to open and track tickets, view invoices and download documents.<\/p>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/rsssystem.artelligence.solutions\/portal\/login?company=2\">Customer Portal<\/a><\/div><\/div>\n<hr class=\"wp-block-separator has-alpha-channel-opacity has-background\" style=\"background-color:#00000020;color:#00000020\"\/>\n<p class=\"has-small-font-size wp-block-paragraph\"><strong>Product documentation<\/strong><br>Datasheets and instructions for use are available on each <a href=\"\/index.php\/products\/\">product line page<\/a>.<\/p>\n<p class=\"has-small-font-size wp-block-paragraph\"><strong>General enquiries<\/strong><br>Use our <a href=\"\/index.php\/contact\/\">contact page<\/a> for sales and partnership questions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Support Need help with a SASOmed product, a technical question, or a quality concern? Open a support case below and our team will respond directly. Every request is logged in our service system and tracked to resolution. Your name * Email * Phone Company \/ Laboratory Product (optional) Lot \/ Serial number (optional) Subject * [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Get technical or quality support for SASOmed IVF lab consumables. 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